Coordinator, Client Relations

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Coordinator, Client Relations
Kobalt Music Group
Client Relations
UK - London
Date Posted:
May 30th 2018
Kobalt Music Group

Joining a growing Clients team in our new London office, in the heart of the City overlooking the Thames, the Coordinator will support a rapidly growing global Client Services department with the day-to-day clients related tasks. To be successful in the role, you need to be a team-player, confident and comfortable communicating with our publishing clients as well as senior colleagues across the business, so exceptionally strong written & verbal communication skills is a must. To support our clients in the best possible way, this role also focuses heavily on critical administrative tasks and processes so you need a detail-driven mind-set and a comfortability with repetitive and data heavy tasks. Knowledge and understanding of music copyright, publishing and/or collection societies is in fact ideal to hit the ground running, as well as previous experience in administration with account management.

Our client service team transition new clients into the Kobalt system and manage existing client accounts by serving as the administrative point person (internally and externally) for any related queries. We pride ourself in providing a top class service to our creators, and at Kobalt you can help us build the music services company of tomorrow, to empower creators in today’s complex and change the music landscape – so ideal for someone with an incredible drive, enthusiasm & passion for music!

What would you do as a Coordinator on the Clients team at Kobalt?

  • Provide support to the Kobalt Client Relations team in day to day dealings with clients such as assisting with pre-deal schedule reviews compiling the information necessary to signing new agreements
  • Responding to questions from Kobalt clients as well as internal queries relating to clients accounts
  • Onboarding new clients as well as agreement maintenance coordinating the ingestion of new compositions and catalogues with Kobalt’s Copyright department
  • Support the team on any ad-hoc projects or tasks providing intelligent data manipulation or analysis using Excel

You will ideally have

…previous music administration and/or music publishing experience is preferred

…strong organization and prioritisation skills

…high level of numeracy & accuracy as well as a detail-driven mind-set

…ability to remain calm under pressure and complete tasks accurately and efficiently

…excellent communication skills-both written and verbal

…ability to make effective and timely decisions

…sensitivity to confidential information and material

…experience working in a client facing role is preferred

Recent Awards/Recognitions:

2018 Financial Times Boldness in Business – Drivers of Change Nominee

2018 Fast Company’s Most Innovative Companies in Music

2017 Fast Company’s Most Innovative Companies in Music

2017 Music Week Publisher of the Year

Recent press:

Music Week - The Music Industry’s Best Friend

Music Business Worldwide – “We are Building for the Future of the Music Business

Wired - How data saved music

Economist - Disrupters

Check out our blog:


  • Based at River Building, Cannon Street, London EC4R 3TE
  • Hours are 37.5 hours per week. Generally, these are taken between 9.30-6 with 1 hour for lunch but amendments to these hours can be agreed on a case by case basis with line manager approval


Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.


ANNUAL LEAVE | Contractually 25 days, however Kobalt closes its offices for the 3 days between Christmas and New Year’s when staff contribute 1 day.

LIFE ASSURANCE | Equal to four (4) times base salary.

INCOME PROTECTION | Covers up to 75% of base salary up to the age of 65.

PENSION | Kobalt comply with auto-enrolment legislation, and currently contribute 2% of qualifying earnings if eligible staff stay in the pension scheme, currently with Aviva.

TRAVEL INSURANCE | Business travel insurance cover.

GYM MEMBERSHIP | Corporate rates offered for 12-month memberships at Nuffield Health or 
Fitness First.

EYECARE | Full eye test provided at a range of opticians through a voucher scheme.

WELLBEING | Wellbeing Hub and Employee Assistance Programme.


REGULAR STAFF SOCIALS | Including seasonal social events and parties.


PRIVATE MEDICAL INSURANCE | Policy is with the BUPA ‘select’ scheme, with the ability to upgrade to a partner or family membership.

PENSION | Staff can select to move to salary sacrifice and benefit from a 2.5% - 5% company matched contribution.

TRAVEL INSURANCE | Personal travel insurance, individual or family cover.

INTEREST FREE SEASON TICKET LOAN SCHEME (eligible after 1 month of service) | Loans deducted from net pay over a 12-month period.

CYCLE TO WORK SCHEME | In partnership with Evans Cycles.

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