Assistant Manager, Client Relations

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Position:
Assistant Manager, Client Relations
Employer:
Kobalt Music Group
Category:
Client Relations
Location:
UK - London
Salary:
Competitive
Date Posted:
Jun 4th 2018
Kobalt Music Group

Joining a growing Clients team in our new London office, in the heart of the City overlooking the Thames, the Assistant Manager will transition new clients into the Kobalt system and manage existing client accounts by serving as the administrative point person (internally and externally) for any related queries. To be successful in the role, you need to be a team-player, confident and comfortable communicating with our publishing clients as well as senior colleagues across the business, so exceptionally strong written & verbal communication skills is a must. As you may be asked to manage our German client roster, it would be ideal if you speak, read and write German fluently. However, this is not compulsory.

To support our clients in the best possible way, this role also focuses heavily on critical administrative tasks and processes so you need a detail-driven mind-set and a comfortability with repetitive and data heavy tasks. Knowledge and understanding of music copyright, publishing and/or collection societies is essential to hit the ground running, as well as previous experience in administration & account management.

We pride ourselves in providing a top class service to our creators, and at Kobalt you can help us build the music services company of tomorrow, to empower creators in today’s complex and change the music landscape – so ideal for someone with an incredible drive, enthusiasm & passion for music!

What would you do as an Assistant Manager on the Clients team at Kobalt?

  • Act as the primary administrative point of contact for questions from Kobalt clients and any internal queries relating to those clients
  • Help ensure that Kobalt has all relevant information concerning existing compositions prior to signing new agreements
  • Process new client agreements and coordinate with Kobalt’s Copyright department to input and register new compositions and catalogues
  • Develop and maintain relationships between Kobalt and client representatives
  • Coordinate investigations into the above issues with the relevant members of Kobalt’s global staff
  • Work closely with Kobalt’s Copyright and Tech Departments to manage the quarterly royalty distribution for client accounts
  • Provide support and assistance to the department with scheduled administrative tasks

You will ideally have

…previous music administration and/or music publishing experience

…client-facing, account management experience

…excellent communication and interpersonal skills and preferably with excellent level of written and spoken German

…strong organization and prioritisation skills with ability to make effective and timely decisions

…a tech savvy mind-set knowing your way around Excel and PowerPoint

…high level of numeracy & accuracy as well as a detail-driven mind-set

…ability to remain calm under pressure and complete tasks accurately and efficiently

…excellent communication skills-both written and verbal

…sensitivity to confidential information and material 

Recent Awards/Recognitions:

2018 Financial Times Boldness in Business – Drivers of Change Nominee

2018 Fast Company’s Most Innovative Companies in Music

2017 Fast Company’s Most Innovative Companies in Music

2017 Music Week Publisher of the Year

Recent press:

Music Week - The Music Industry’s Best Friend

Music Business Worldwide – “We are Building for the Future of the Music Business

Wired - How data saved music

Economist - Disrupters

Check out our blog:

https://www.kobaltmusic.com/blog 

SPECIFICS 

  • Based at River Building, Cannon Street, London EC4R 3TE
  • Hours are 37.5 hours per week. Generally, these are taken between 9.30-6 with 1 hour for lunch but amendments to these hours can be agreed on a case by case basis with line manager approval

www.kobaltmusic.com/careers 

IMPORTANT NOTICE

Applicants must be eligible to work in the United Kingdom. Verification checks will be conducted during the interview process and a full DBS check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law. 

KOBALT MUSIC GROUP BENEFITS FROM DAY ONE 

ANNUAL LEAVE | Contractually 25 days, however Kobalt closes its offices for the 3 days between Christmas and New Year’s when staff contribute 1 day.

LIFE ASSURANCE | Equal to four (4) times base salary.

INCOME PROTECTION | Covers up to 75% of base salary up to the age of 65.

PENSION | Kobalt comply with auto-enrolment legislation, and currently contribute 2% of qualifying earnings if eligible staff stay in the pension scheme, currently with Aviva.

TRAVEL INSURANCE | Business travel insurance cover.

GYM MEMBERSHIP | Corporate rates offered for 12-month memberships at Nuffield Health or
Fitness First.

EYECARE | Full eye test provided at a range of opticians through a voucher scheme.

WELLBEING | Wellbeing Hub and Employee Assistance Programme.

FRESH FRUIT, SELECTION OF SNACKS AND CEREAL SUPPLIED

REGULAR STAFF SOCIALS | Including seasonal social events and parties.

POST PROBATIONARY PERIOD BENEFITS

PRIVATE MEDICAL INSURANCE | Policy is with the BUPA ‘select’ scheme, with the ability to upgrade to a partner or family membership.

PENSION | Staff can select to move to salary sacrifice and benefit from a 2.5% - 5% company matched contribution.

TRAVEL INSURANCE | Personal travel insurance, individual or family cover.

INTEREST FREE SEASON TICKET LOAN SCHEME (eligible after 1 month of service) | Loans deducted from net pay over a 12-month period.

CYCLE TO WORK SCHEME | In partnership with Evans Cycles.

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