Client Manager

This job has now expired

Client Manager
Liverpool or London
Date Posted:
Nov 23rd 2021

Job Summary

The Client Manager’s central focus is to deliver a first-class relationship & reporting service to Sentric Music Group’s key clients. The role will play an integral part in coordinating our operational stakeholders to maximise claims and revenue for our catalogues – all while keeping clients informed of the comprehensive work we undertake for them in the process.

Job Description

Client Relationship Management

  • Ensure a seamless, first-class experience for all Sentric Music’s clients - from initial dialogue through to signed and ongoing partnerships - using agile work practices to deliver service timely and to set standards with consistent communication.

  • Act as Client Manager for a select group of clients and coordinate department activities in line with agreed service standards:

  • ensuring that all clients receive proactive communication through regular calls and meetings.

  • delivering comprehensive reporting and analytics to clients.

  • in liaison with clients, develop an ongoing strategy on how to maximise clients’publishing earnings.

  • Contribute to the development of Sentric Music Group’s processes surrounding client interaction, financial reporting and relationship-building. Drive a high level of operational focus, co-operation and inter communication between the various departments in order to service clients to agreed standards.

  • Contribute to Client Management team meetings, help formulate clear actions, goals and targets for the team with a focus on delivery for managed clients.

  • Ensure regular meetings are held with other operational stakeholders and teams, setting out clear actions and addressing any barriers for delivering client services to the high standards set.

Reporting, Financial & Data Management

  • Work with the Rights Management Department to coordinate catalogue ingestion into administration systems.

  • Work with relevant departments to collate internal catalogue activity data as required for client reports, i.e. number of works registered, income claims made, sync placements etc.

  • Liaise with the Royalties & Finance team to ensure that clients receive comprehensive

  • financial reporting in line with set timeframes.

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